Billing & Refund Policy

Effective Date: January 01, 2024 | Last Updated: September 26, 2026

At Flexo Pays LLC, we are committed to transparent commercial practices, professional integrity, and delivering high-quality engineering services. This Billing, Cancellation & Refund Policy details how we handle billing, subscription plans, milestone payments, cancellations, and refunds across our Artificial Intelligence (AI) solutions, custom software engineering, ERP development, SaaS products, and IT consulting services.

Flexo Pays LLC operates as a technology solutions provider and software engineering firm. Our commercial models encompass three main engagement types:

• Custom Software & AI Engineering (Milestone-Based): Fixed-scope or time-and-materials projects billed according to mutually agreed milestones defined in a formal Statement of Work (SOW).
• Offshore Development & Dedicated Teams (Monthly Retainers): Dedicated developers and staff augmentation seats billed on recurring monthly retainer agreements with transparent sprint deliverables.
• SaaS Products (Monthly / Annual Recurring Subscriptions): Multi-tenant cloud software platforms billed on a recurring monthly or annual subscription cycle.
• Flexo Pays Admin — Ready-Made ERP Subscriptions, Add-ons & Prepaid Credits: A ready-to-use ERP product with a mobile app, sold via monthly base plan, optional monthly add-ons, bundled plans, and prepaid usage credits.
• Technical Consulting & SLA Support: Dedicated advisory sessions, AI strategy consulting, and monthly software maintenance retainers.

For custom engineering and AI development initiatives:

• Milestone Invoicing: Invoices are issued upon the start of a defined sprint or completion of a project milestone as outlined in the client agreement.
• Client Review & Acceptance: Each milestone deliverable is subject to a formal client review period (typically 7 to 14 business days). Once a milestone is approved and accepted in writing, the associated fees for that phase become non-refundable.
• Early Project Termination: If a client chooses to terminate a custom development contract before completion, the client will only be billed for completed work and hours logged up to the official termination notice date. Any unearned advance deposits for uncommenced milestones will be refunded.

For our monthly and annual SaaS subscription products:

• Recurring Billing: Subscriptions renew automatically at the beginning of each billing cycle (monthly or annually) unless cancelled by the customer prior to the renewal date.
• Cancellation Policy: Customers may cancel their subscription at any time via the self-service account dashboard or by notifying support at support@flexopays.com. Upon cancellation, access remains active until the end of the current paid billing period.
• 14-Day SaaS Refund Window: If you are dissatisfied with a newly purchased monthly or annual SaaS subscription plan, you may request a full refund within 14 calendar days of the initial purchase date.

The Flexo Pays Admin demo carries a one-time $5 fee. The fee is credited to the customer's wallet as 500 credits upon upgrading to a paid plan.

• Full refund: The demo fee is refunded in full if it was charged in error or duplicated, or if demo access is not provided within 2 business days of payment.
• Non-refundable: Once demo access is provisioned, the $5 demo fee is non-refundable.

The Flexo Pays Admin base plan and monthly add-ons are recurring monthly subscriptions.

• Cancel anytime: Customers may cancel the base plan or any add-on at any time. Cancellation takes effect at the end of the current paid period.
• 14-day refund on first purchase: The existing 14-day full refund applies to the first purchase of the ERP base plan and of each add-on.
• Renewals: Renewal charges are non-refundable except in cases of billing errors.
• Mid-cycle add-ons: Add-ons added mid-cycle are prorated to the end of the current billing cycle.

Credits are a prepaid, usage-based currency for Flexo Pays Admin (1 credit = $0.01 USD). Credits pay only for usage features such as AI report summaries and WhatsApp/SMS alerts; they do not pay for monthly plans or add-ons.

• Non-transferable, no cash value: Credits are tied to the purchasing account and cannot be transferred or redeemed for cash.
• Refund window: Unused purchased credits are refundable within 14 days of purchase only if none were used.
• Non-refundable credits: Consumed credits, bonus credits, and free monthly credits are non-refundable.
• Expiry: Purchased credits expire 12 months after purchase. Free monthly credits expire at the end of the billing month in which they were granted.
• Failed deliveries: Credits are automatically restored if an AI summary or alert fails to deliver because of a system error.
• Rate changes: Credit rates may change; new rates apply only to future usage after the change is published.

Refunds or credit adjustments will be processed in the following situations:

• Duplicate Billing / System Errors: If a technical error resulted in multiple charges for the same invoice or subscription period.
• Non-Delivery of Agreed Milestones: If Flexo Pays LLC is unable to deliver a contracted software milestone due to causes solely within our direct control and no mutually agreed remediation can be reached.
• Advance Unearned Retainers: Prepaid retainer funds for engineering hours or consulting days that were not utilized prior to an agreed project closure.

The following items are not eligible for refunds:

• Milestone deliverables that have been formally reviewed, accepted, and signed off by the client.
• Third-party expenses incurred on the client's behalf (e.g. dedicated cloud hosting resources on AWS/Azure, direct AI API usage charges, domain registration fees, or specialized commercial licenses).
• Completed consulting or architectural discovery sessions where the advisory hours were fully delivered.
• Consumed credits, bonus credits, and free monthly credits.
• The Flexo Pays Admin demo fee once demo access has been provisioned.

To request a refund or raise a billing inquiry, please email our finance and support team:

Flexo Pays LLC is a registered commercial entity operating under US business laws.

Flexo Pays LLC

30 N Gould St #61775, Sheridan, WY 82801, USA

Phone: +1 (307) 466-6384

Email: info@flexopays.com